Email Alert Setup

[Dianelys]

Hi,

I would like to know if there are any option that we can receive email alert only for ticket opened/closed, Thanks.

[Support Team]

Re: Email Alert Setup

Yes. You can receive an email alert only for Tickets Open and Close events, for all tickets. This can be achieved by each user by visiting the Tools > Options > Alerts tab and then un-selecting the option receive alerts as being the ticket manager and selecting the option to receive alerts about any ticket being opened / closed. Check here for more.