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setup brand new demo of CommitCRM w\ commitserver

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    setup brand new demo of CommitCRM w\ commitserver

    here is the setup
    new server hardware, new CommitCRM installation running 100% fresh, new everything.
    setup commitserver as a service, running IIS 6.0 SMTP relay to work with office 365
    everything is working, emails are sending to clients \ employees, pop is pulling in properly
    BUT
    when i create a ticket logged in as user1 with email address of user1@domain.com for customer2@domain2.com, customer2@domain2.com gets the email with a new ticket info
    "Hello,

    A new Service Ticket has been created for your account.

    Your Service Ticket tracking number: 0500-1013

    Thank You."

    which ALSO goes to the user1@domain.com... only alerts that are supposed to be on are the appointment alerts and task alerts. my understanding is that user1@domain.com should NOT receive an email when user1 is logged into CommitCRM and creates the ticket - actually, user1 is receiving email destined for customer2@domain2.com every time. any suggestions??
    --------------------------------------------
    --------------------------------------------

    Here is the CmtEmailConnector.ini---(using stunnel for POP3, IIS SMTP for relay for TLS)
    and CmtAlerts.ini is below that...
    --------------------------------------------

    [EMAILCONNECTOR]
    IncomingEmailAddress=support@domain.com

    POPHost=127.0.0.1
    POPUserName=support@domain.com
    POPPassword=(password)
    POPPort=1109

    POPTimeoutSec=10
    CheckForNewEmailsEverySec=10

    BackupActive=N
    BackupToEmail=

    ServerEmailsStoreFolderLocal=
    ServerEmailsStoreFolderNetworkView=

    ResponseActive=Y
    ResponseFromName=Support
    ResponseBCC=
    ResponseAttachOriginalEmail=Y

    APIActive=N
    APIPassword=
    APIContinueWhenInvalidData=Y

    ResponseToAPIActive=Y
    ResponseToAPIFromName=CommitCRM Email Connector
    ResponseToAPItoBCC=

    ManualProcessingAndErrorsToEmail=admin@domain.com

    DBFailedDelayUnitMinutes=5
    DBFailedDelayMaxMinutes=120

    SaveToQFailedRetryAfterSec=500

    SubjectKeywordThatForcesInternalDistributionOnly=* 123*


    AutoAddEmailRecipientsAsTicketExternalRecipients=N
    AutoAddEmailRecipientsAsTicketEmployee=N
    AutomatedEmailsMainStatus=OFF
    AddWebLinkToAutoRspns=Y
    AutoRspnsEtmRecid=ETMSYSTKTHECAUTORSPN
    ConKind=None
    AuthType=None
    [AUTOMATED_EMAILS_DATA_DETECTION]
    AutomatedAccountBySenderEmailAddress=Y
    --------------------------------------------
    CmtAlerts.ini
    --------------------------------------------
    [Pref]
    EmailAddressFrom=support@domain.com
    EmailAliasFrom=COMMITCRM Alerts
    --------------------------------------------

    Re: setup brand new demo of RangerMSP w\ RangerMSPserver

    Thank you for posting. In general you should not get such an alert when you open a ticket or perform any other action. Please contact us by email and we will provide you with a small patch for this.

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