setup brand new demo of CommitCRM w\ commitserver

[sudogreg]

here is the setup
new server hardware, new CommitCRM installation running 100% fresh, new everything.
setup commitserver as a service, running IIS 6.0 SMTP relay to work with office 365
everything is working, emails are sending to clients \ employees, pop is pulling in properly
BUT
when i create a ticket logged in as user1 with email address of user1@domain.com for customer2@domain2.com, customer2@domain2.com gets the email with a new ticket info
"Hello,

A new Service Ticket has been created for your account.

Your Service Ticket tracking number: 0500-1013

Thank You."

which ALSO goes to the user1@domain.com... only alerts that are supposed to be on are the appointment alerts and task alerts. my understanding is that user1@domain.com should NOT receive an email when user1 is logged into CommitCRM and creates the ticket - actually, user1 is receiving email destined for customer2@domain2.com every time. any suggestions??
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Here is the CmtEmailConnector.ini---(using stunnel for POP3, IIS SMTP for relay for TLS)
and CmtAlerts.ini is below that...
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[EMAILCONNECTOR]
IncomingEmailAddress=support@domain.com

POPHost=127.0.0.1
POPUserName=support@domain.com
POPPassword=(password)
POPPort=1109

POPTimeoutSec=10
CheckForNewEmailsEverySec=10

BackupActive=N
BackupToEmail=

ServerEmailsStoreFolderLocal=
ServerEmailsStoreFolderNetworkView=

ResponseActive=Y
ResponseFromName=Support
ResponseBCC=
ResponseAttachOriginalEmail=Y

APIActive=N
APIPassword=
APIContinueWhenInvalidData=Y

ResponseToAPIActive=Y
ResponseToAPIFromName=CommitCRM Email Connector
ResponseToAPItoBCC=

ManualProcessingAndErrorsToEmail=admin@domain.com

DBFailedDelayUnitMinutes=5
DBFailedDelayMaxMinutes=120

SaveToQFailedRetryAfterSec=500

SubjectKeywordThatForcesInternalDistributionOnly=* 123*


AutoAddEmailRecipientsAsTicketExternalRecipients=N
AutoAddEmailRecipientsAsTicketEmployee=N
AutomatedEmailsMainStatus=OFF
AddWebLinkToAutoRspns=Y
AutoRspnsEtmRecid=ETMSYSTKTHECAUTORSPN
ConKind=None
AuthType=None
[AUTOMATED_EMAILS_DATA_DETECTION]
AutomatedAccountBySenderEmailAddress=Y
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CmtAlerts.ini
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[Pref]
EmailAddressFrom=support@domain.com
EmailAliasFrom=COMMITCRM Alerts
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[Support Team]

Re: setup brand new demo of RangerMSP w\ RangerMSPserver

Thank you for posting. In general you should not get such an alert when you open a ticket or perform any other action. Please contact us by email and we will provide you with a small patch for this.