Tax fields not populating

[wsandwith]

I am having an issue with the tax fields not populating in the reports and service forms.
I have entered the tax information in the tools>options>accounts for two taxes but they refuse to show up when viewing the forms

[Support Team]

Re: Tax fields not populating

You should define the tax in two places in order for it to take effect: in the Account and in the Item. Only when both the Account is defined to use Taxes and the Item is defined to use Taxed, then it is calculated. This takes effect when generating reports with Charges, which show the total amounts, including taxes. You can read more about using taxes in RangerMSP here. You can also read about it in our Charges Guide, under the Charging Using Taxes section.

HTH

Eitan

[wsandwith]

Re: Tax fields not populating

Right! I did not set the tax up in each customer account! I assumed that the tools>Options tax field would do that for me.

This is looking good now!