Greetings all,
We have grown enough where automating our monthly maintenance contracts are a must. So, I read through the wiki and watched a couple of great videos on this exact topic and have the process down. However, I'm noticing some glitches, that maybe someone can help me out with.
We create contracts with Block of Money that expire at the end of the month.
We renew them at the beginning of the next month and bill out the charges in Charges-Contract Price.
Everything is great, except:
Even after the contract expires it still stays Active
Even though I've billed the "Charges - Contract Price" it still says Used 0 of $$$ in the Status
Can anyone offer any advice to simplify this and have the contracts go away at the end of each month without having to attribute any tickets to "use up" the block of money since the work for these contracts is automatically done each month?
Thanks!
Eddie
We have grown enough where automating our monthly maintenance contracts are a must. So, I read through the wiki and watched a couple of great videos on this exact topic and have the process down. However, I'm noticing some glitches, that maybe someone can help me out with.
We create contracts with Block of Money that expire at the end of the month.
We renew them at the beginning of the next month and bill out the charges in Charges-Contract Price.
Everything is great, except:
Even after the contract expires it still stays Active
Even though I've billed the "Charges - Contract Price" it still says Used 0 of $$$ in the Status
Can anyone offer any advice to simplify this and have the contracts go away at the end of each month without having to attribute any tickets to "use up" the block of money since the work for these contracts is automatically done each month?
Thanks!
Eddie
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