"Begin Rant"
After years of using CommitCRM I am finally at wits end. Why has there been no improvements regarding Time Tracking? I believe its safe to say that the most commonly billed item is TIME! As well, the most easily overlooked item is TIME! Those with employees have further frustration given the need to track multiple employees time and then try to compare it to billed time.
A simple search of this forum will yield dozens of requests and questions regarding time tracking. Yet to date, no efforts appear to have been spent on remedying this severe oversight on Commit's part. Although Commit's support has offered numerous options to "work around" this blatant omission, none are truly functional.
We are all at the root of our business's a SERVICE business, which means we sell our time. Therefore it stands to reason that TIME should be the most important thing to track, correct?
"End Rant"
I think I have come up with what I hope is a simple solution. However, it may require some development fromCommitCRM.
CommitCRM already has the Timer, start time, end time, and duration fields on the charges screen. Why can't these be re-purposed to use for actual time tracking. The user would have the option of using the timer, entering a start and end time, or simply entering time used (duration). After which they can copy that time to the billable time or enter what they want for billable.
Some nice additional features would be: The option to require this field for labor items, or at least display an annoying reminder that the field is empty. It would also be nice if we could set these times to default to the nearest 1/4 hour (we use 1/4 hour increments).
With this solution we would need a couple of reports at a minimum. I have listed some ideas below:
1) Daily & Weekly total time per employee, with ticket numbers & time logged (this can be used by employees to verify they logged all their time that day)
2) total time for all employees, with day and time logged. Similar to existing Monthly Hours Summary by employee but with the ability to specify the date range. (this could be used as a timesheet for payroll purposes too)
3) total time vs billable time with percentage of billable time to actual. per employee for ?? date range (this would be invaluable in evaluating employee performance)
4) update numerous existing reports that show billable time and add the actual time as well.
Unfortunately, we rarely use the web interface due to its many faults and therefor I am not sure how this could be further implemented there. Another possibility would be for each user to have a display of their total time on the dashboard. The display duration could be set in options. This would also assist employees with identifying when total time has not been entered. It may further be possible to integrate this with numerous other aspects withinCommitCRM.
What do you all think?
Chad
After years of using CommitCRM I am finally at wits end. Why has there been no improvements regarding Time Tracking? I believe its safe to say that the most commonly billed item is TIME! As well, the most easily overlooked item is TIME! Those with employees have further frustration given the need to track multiple employees time and then try to compare it to billed time.
A simple search of this forum will yield dozens of requests and questions regarding time tracking. Yet to date, no efforts appear to have been spent on remedying this severe oversight on Commit's part. Although Commit's support has offered numerous options to "work around" this blatant omission, none are truly functional.
We are all at the root of our business's a SERVICE business, which means we sell our time. Therefore it stands to reason that TIME should be the most important thing to track, correct?
"End Rant"
I think I have come up with what I hope is a simple solution. However, it may require some development fromCommitCRM.
CommitCRM already has the Timer, start time, end time, and duration fields on the charges screen. Why can't these be re-purposed to use for actual time tracking. The user would have the option of using the timer, entering a start and end time, or simply entering time used (duration). After which they can copy that time to the billable time or enter what they want for billable.
Some nice additional features would be: The option to require this field for labor items, or at least display an annoying reminder that the field is empty. It would also be nice if we could set these times to default to the nearest 1/4 hour (we use 1/4 hour increments).
With this solution we would need a couple of reports at a minimum. I have listed some ideas below:
1) Daily & Weekly total time per employee, with ticket numbers & time logged (this can be used by employees to verify they logged all their time that day)
2) total time for all employees, with day and time logged. Similar to existing Monthly Hours Summary by employee but with the ability to specify the date range. (this could be used as a timesheet for payroll purposes too)
3) total time vs billable time with percentage of billable time to actual. per employee for ?? date range (this would be invaluable in evaluating employee performance)
4) update numerous existing reports that show billable time and add the actual time as well.
Unfortunately, we rarely use the web interface due to its many faults and therefor I am not sure how this could be further implemented there. Another possibility would be for each user to have a display of their total time on the dashboard. The display duration could be set in options. This would also assist employees with identifying when total time has not been entered. It may further be possible to integrate this with numerous other aspects withinCommitCRM.
What do you all think?
Chad
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