Can I modify the ticket status descriptions to ones more relevant to us?

Product FAQ

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Can I modify the ticket status descriptions to ones more relevant to us?

November 12, 2007, 05:57 AM

Can I modify the ticket status descriptions to ones more relevant to us?
Support Team

Posts: 7558
November 12, 2007, 06:05 AM

Re: Can I modify the ticket status descriptions to ones more relevant to us?

To modify the status descriptions go to Tools > Options > Tickets tab > Customize Status Values. Or Right-click on the Status field and from the menu select Customize Status Values.

Note: This should be done by a user with administrator privileges.
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