Continuum and CommitCRM Two-way integration?

[signals]

It's been awhile so I will dredge this up once again. Is there any progress in getting a true two way integration of tickets with CommitCRM and Continuum? I still cannot use this module since you disable the Continuum ticketing system and autocomplete all their tickets. We have server monitoring and repair through Continuum. If I use your integration module I can't get support through Continuum (you automatically close any tickets that are open). This module has never worked for us and is still unused. At the very least, is there any way to turn off the ticketing so we can just use the accounts and assets syncing features? At least I would feel like I got something for my money.

Thanks,
Signals

[Support Team]

Re: Continuum and RangerMSP Two-way integration?

RangerMSP-Continuum Link has been significantly enhanced for the coming 6.2 release (currently in Beta). This includes reassigning Tickets to Continuum's NOC right from inside RangerMSP, and much more. In case you are interested to join the Beta please apply here (link remove).

[signals]

Re: Continuum and CommitCRM Two-way integration?

I just upgraded to ver 6.2 and saw a note that the two-way integration will be ready in Sep. 2013. Is it fully functional now or not? I didn't want to activate it until I knew for sure.

Thanks,
Jim

[Support Team]

Re: Continuum and RangerMSP Two-way integration?

In general it works well already, however, other users have found an issue that is currently being worked on by the team at Continuum and only once Continuum resolves it and deploy the fix we will officially announce it.

Thanks for asking.