email connector using webform

[brainstormcomp]

I'm sure this has been mentioned but I'm not sure what term to search under in the forums-
Has anyone configured a way to use a webform from their website to send to the CommitCRM email connector to create a ticket? Ie- on your own website fill out a form describing the issue and hitting submit and having the connector use the email address the customer filled out rather than the webform default address? Hopefully I have described that correctly-
Thanks
Mark

[Support Team]

Re: email connector using webform

The email connector will use any email (or domain) which is listed for the account under contacts or secondary contacts as long as it can match the email to a single account. For more advanced integration you could also use the API by Email or the Automated Emails feature, both of which can be configured on the Email Connector tab in RangerMSP Server Settings. The following links explain further:

Using PHP To Automatically Generate and Emai XML Transactions to RangerMSP Email Connector
API by Email and MSP Integration

[pops1000uk]

Re: email connector using webform

Yes I got it to work. Just send the Email field to your support@ email address.

However, How would you bring up other fields from the webform?

[Support Team]

Re: email connector using webform

If you simply relay form submitions and send them as an email to the email connector without using the API but rather with the Sender as the email address filled in the form - you are using the standard email connector feature and you cannot match form fields to database fields (it's a plain email). With XML you can match any form field to any ticket database field.

[pops1000uk]

Re: email connector using webform

CommitCRM. You should make a few PHP forms for us to easy integrate. I have seen the demo ones but they dont do it for me :(