inactive assets --

[raymond]

Is there a way to get all windows to default so the inactive assets don't show? This new feature is great but it only appears to apply to the main Assets window, not to the assets tab under an account (etc.).

thanks!

//ray

[Support Team]

Re: inactive assets --

Thank you for posting this. Your suggestion is noted.

Probably you already know this, inactive Assets are not shown in the Assets selection lists by default, e.g. when selecting an Asset in the New Ticket Window.

[raymond]

Re: inactive assets --


I didn't know that but that makes perfect sense.

Where we are really noticing it is in the Account Assets tab (which is where we work with assets 90% of the time). It currently defaults to "all statuses" even through the "Hide inactive Assets for Asset selection fields" is checked in Options. This should be tied together BUT don't take away the drop down list ability for us to show inactive assets there -- this is super handy when trying to locate old assets for whatever reason.

thanks!

//ray