Email Template - Pull in the original subject of an email

[lpopejoy]

Is the original subject of an email saved in the database in a way that it could be used in an email template?

[Support Team]

Re: Email Template - Pull in the original subject of an email

The original subject goes into and becomes the first line of the Ticket description. When you use the <CMTLBLDATA_FLDTKTPROBLEM> for the Subject of the Email Template Outlook will only take the first line from this, so you actually get the original Subject in the Email Template Subject.

HTH

[lpopejoy]

Re: Email Template - Pull in the original subject of an email

Won't that also say "subject: ...." as well?

...and not saying this isn't a possible work around, but would there be any interest in this getting changed? Maybe save the subject in its own field?

[Support Team]

Re: Email Template - Pull in the original subject of an email

Using <CMTLBLDATA_FLDTKTPROBLEM> wont add "subject", it will only show the first line of the description as a subject. There are no plans currently to have a separate field for subject.