Create email with documents attached

[lpopejoy]

Is there a way to easily create an email to the account holder address with a ticket invoice and ticket documents attached?

[Support Team]

Re: Create email with documents attached

Thank you for posting this.
While there is an option to send multiple Documents by email (by selecting with Ctrl), this action will not add Ticket details or Ticket report to the generated email.

[lpopejoy]

Re: Create email with documents attached

Oh, ok. I didn't know that - that's helpful. Would it be hard to select those documents, and then send them with an email template that is already in the system?

[Support Team]

Re: Create email with documents attached

We'll take note of this suggestion but for now what you can do is drag & drop the the attached documents from the non-templated email to the templated email (e.g. open both and just send one).

Hope this helps.