Bug: Using Send Email (Template)

[itognet]

Hi Commit.

Scenario:

1. In the ticket window looking at New tickets. Select an ticket.

2. Change some data: Change New to On-site Service, And the Ticket Manager.

3. Select Send Email (Template)

4. The system will ask, Would you like to save. Press Yes.

5. Outlook will open with the email template - but with the wrong ticket.

[Support Team]

Re: Bug: Using Send Email (Template)

Probably what happened was that after you saved the changes the Ticket was instantly removed from the listed Tickets and the next Ticket in the New status was selected for you so you actually tried to email that one instead.

Hope this helps

[itognet]

Re: Bug: Using Send Email (Template)

You are right, but it is still a wrong behavior.
Please note it as a bug.

Thanks

[lpopejoy]

Re: Bug: Using Send Email (Template)

I don't believe this is a bug. You changed the status of the ticket. Why would you expect it to stay in the "new" tickets window?