How to increment Ticket number?

[Support Team]

RangerMSP User Question*
How to increment Ticket number? I need to start my Ticket numbering from 30000.


Answer
To increment the next Ticket number just go to Tools > Options > Tickets (Admin) and then click the Increment Ticket Number button. In the popup window enter 30000 in the box for the next Ticket number.



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* Question received by email and shared here for the benefit of our users.

[lpopejoy]

Re: How to increment Ticket number?

Can we get rid of the "0500-"? I think I know the answer, just making sure.

[Support Team]

Re: How to increment Ticket number?

The 0500- is fixed and cannot be removed from the Ticket number, however, in some cases in the report designer you may hide it with placing a white image label above it. But, this is of course just a work around for specific cases that may allow it. Thanks for asking.