Account search not accurate

[nattivillin]

We have a client in commit "A BETTER PLACE LEARNING CENTER"

If we do a keyword search for A BETTER, they don't show up. If we search for better they show up.

Why is this?

[Support Team]

Re: Account search not accurate

It depends on the type of search you perform.

The default Keyword search does not include single char words like A
However, if you'll select to search by the Company Name instead (from the drop down) it should work.

Hope this helps.

[nattivillin]

Re: Account search not accurate

It does work that way, thanks.

How come the keyword search doesn't pick up on the "better". It sees the a and ignores the rest?

[Support Team]

Re: Account search not accurate

Because when you search for "A" too, it expect to search for it too. However, had you just used the keyword search and searched for 'Better" (only) it would have found it.

[nattivillin]

Re: Account search not accurate

I dont follow the first part, and i believe i said the second part of your replay in my initial message.

Could you clarify?

[Support Team]

Re: Account search not accurate

If you use keyword search and only search for "Better" it will pop. The fact that you used this type of querying and included non-indexed words such as "a" results in no results :)

[nattivillin]

Re: Account search not accurate

Great, thanks!