Secondary Contacts Company Field Does Not Update

[maxtowns]

Hi

Noticed this before only because we noticed a load of double accounts entered in QuickBooks

When we change an account name in Commit the secondary contacts company filed does not update/stays as the previous account name

I am not 100% sure that this is the reason double accounts were created in QB's (a new one is created for the new name and the old one 'remains' in QB's) but those that we noticed had all had their company names updated on the general tab but none of the secondary contacts had been updated - we sorted it out by updating all the secondary contacts and unlinking QB's account etc and all seems to have been running ok since but am about to do another one now (supplier has officially renamed the company) and would like to get any feedback as to what might be going on/how this should be done properly etc.

(my commit clicking finger is poised ready to run away upon hearing the answer!)

[Support Team]

Re: Secondary Contacts Company Field Does Not Update

Indeed the Company field under a secondary contact is not updated when main Account company name is changed. It makes sense because some contacts may belong to other companies and not directly related to the Account.
However all this cannot cause duplicated customer records in QuickBooks, because secondary contacts are not synced and not exported (RangerMSP's Account level records are synced with QuickBooks Customer records).

We suspect that the link between RangerMSP Account and QB customer was removed and new records were added.

Hope this helps.