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Email Template not showing nickname

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    Email Template not showing nickname

    Hi - adjusted our 'New Ticket [TKT-<CMTLBLDATA_FLDTKTTICKETNO>] ' so that it would show who (the creator of the ticket, by nickname) created the ticket with the following:

    <html>
    <body>

    Hello <CMTLBLDATA_FLDTKTCONTACTID_FLDCRDCLCCONTACTFIRSTN AME>,<br><br>

    <CMTLBLDATA_FLDGENCURUSER_FLDWRKNICKNAME> has created a new Service Ticket for your account. <br><br>

    Asset: <CMTLBLDATA_FLDTKTASSETRECID_FLDASTNAME><br>
    Issue: <CMTLBLDATA_FLDTKTPROBLEM><br><br>

    Your Service Ticket tracking number: <b><CMTLBLDATA_FLDTKTTICKETNO></b>&nbsp;

    <br><br>
    Thank You!<br><br>

    Lassen PC<br>
    888-649-2880<br>
    55 N. Union St STE D<br>
    Susanville CA 96130<br>


    </body>
    </html>

    But instead of it inserting the users nickname, I get a blank space there instead (on the actual emailed ticket)

    Suggestions? Thanks!
    Re: Email Template not showing nickname

    Please use the following token for the nickname, instead of the one used above:

    <CMTLBLDATA_FLDTKTCREATEUSER_FLDWRKNICKNAME>

    Comment

      Re: Email Template not showing nickname

      That worked perfectly. Thank you!

      Comment

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