FROM name in Emails

[susanpaz]

I have looked everywhere and i cannot find where to change this...when i ticket is generated or closed it sends an email, and the from name appears as "Support". Where can I edit this?

Thanks!

[Support Team]

Re: FROM name in Emails

Do you refer to the auto-response email sent to customers? If so, there's a hack that does this, but you should be VERY carefully when you configuring it making sure that nothing else is modified:

To change the sender name you can edit the \RangerMSP\Server\CmtEmailConnector.ini file and change this line:

ResponseFromName=Support

Then save the file and RESTART the RangerMSP Server service.

Replies sent by the Email Connector will normally use the name of the Employee as described here. With the Alerts Server you can define the Sender Name by running the ServerConfig utility and going to the Alerts Server tab where you will see a box for Sender Name.