[ZENITH AUTO CREATED] Account

[TriadNetSys2013]

I added new client to CommitCRM few days ago. Today when I search accounts I get double results. The one I created and one that says [ZENITH AUTO CREATED] Account. Can someone explain this?

Thank you

[Support Team]

Re: [ZENITH AUTO CREATED] Account

When RangerMSP receives a notification from Continuum about a new Ticket it tries to open it in RangerMSP under the RangerMSP Account that is linked to the Continuum Site.

In case such an Account is not linked to a Site - it creates a new Account and then creates the new Ticket from Continuum under it.

I suspect that while you have added the Account to RangerMSP, you have not yet linked it to a Continuum Site.

Visit linking Continuum Sites to RangerMSP Accounts to learn more about that.

You should link the Site to the original Account you created.
Then, perform an Account Merge where you merge the auto-created Account into the one you created.

Hope this helps.

[pops1000uk]

Re: [ZENITH AUTO CREATED] Account

i had this problem, i found a good way to sort it.

Merge the accounts from the [gfi xxxxxx] to the correct account.