Create Ticket by email from Asset

[Support Team]

RangerMSP User Question*

How can I automatically create a Ticket by Email based on just the Asset?

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* Question received by email and shared here for the benefit of our users.

[Support Team]

Re: Create Ticket by email from Asset

Answer

If you can send XML in the emails you could use the API by Email to create Tickets based on the Asset. For example something like this..


<?xml version="1.0" ?>
<?RangerMSPxml version = "1.0" ?>
<RangerMSPTransaction>
<ExternalApplicationName>YourApp</ExternalApplicationName>
<SendResponseToEmail>youremail@yourdomain.com</SendResponseToEmail>
<Password>the-predefined-api-password</Password>
<ReturnTransactionID>data from external application (will be returned as-is in the response)
</ReturnTransactionID>
<DataKind>TICKET</DataKind>
<RecordData>
<FLDASTASSETCODE> Asset Code </FLDTKTCARDID>
<FLDTKTPROBLEM>ticket description...</FLDTKTPROBLEM>
<FLDTKTSTATUS>100</FLDTKTSTATUS>
<FLDTKTKIND>General</FLDTKTKIND>
<FLDTKTNOTES>Notes</FLDTKTNOTES>
<FLDTKTSOURCE>Source</FLDTKTSOURCE>
<FLDTKTSCHEDLENESTIM>60</FLDTKTSCHEDLENESTIM>
<FLDTKTDUEDATETIME>09/06/14</FLDTKTDUEDATETIME>
<FLDTKTFORDISPATCH>Y</FLDTKTFORDISPATCH>
</RecordData>
</RangerMSPTransaction>


See here for more details on using the API.