Email to Ticket

[Support Team]

RangerMSP User Question*

How do I get Tickets created automatically from emails sent to my support email address?

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* Question received by email and shared here for the benefit of our users.

[Support Team]

Re: Email to Ticket

Answer

RangerMSP Email Connector is your friend here! It converts customer emails into new tickets as well as manages the entire ticket-email-thread.

Read the overview here.

Setup and first configuration guide here.

And once all is up-n-running - you have to read this guide to really benefit from and get the most our of the Email Connector and email threading.