We get lots of email service requests from users who like to include other persons in the communication. In other words, if Bob has an issue and opens a ticket using email, most of the time he will also add Sue, Joe and Beth in the To or CC fields. So walk me through this:
* When a user sends in a ticket request via email and includes 5 other people in the To or CC fields, only the sender gets the automated confirmation email back with the "TKT" info -- correct?
*If that's the case, then there really is no way for any of the other persons in the communication to email the group and not open a new/separate ticket -- correct?
thanks!
//ray
* When a user sends in a ticket request via email and includes 5 other people in the To or CC fields, only the sender gets the automated confirmation email back with the "TKT" info -- correct?
*If that's the case, then there really is no way for any of the other persons in the communication to email the group and not open a new/separate ticket -- correct?
thanks!
//ray
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