Re: Auto Ticket Creation
The sender must be an employee, otherwise anyone could open a Ticket for someone else by sending in an email in the right format. The sender email address should also always be unique in the system, even if an employee is creating on behalf of a customer, and in this case service@allprotechnologies.com matched more than one account contact.
Also the customer email in the subject should be a full email address (ie. @customername@customerdomain.com), not just the domain (@customerdomain.com).
The sender must be an employee, otherwise anyone could open a Ticket for someone else by sending in an email in the right format. The sender email address should also always be unique in the system, even if an employee is creating on behalf of a customer, and in this case service@allprotechnologies.com matched more than one account contact.
Also the customer email in the subject should be a full email address (ie. @customername@customerdomain.com), not just the domain (@customerdomain.com).
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