Default manager for tickets submitted by customer via Web

[Support Team]

RangerMSP User Question*

I’m setting up a customer so they can login to the web interface and submit tickets. When they create a ticket it is defaulting to me as the Manager. How can this be changed so all customer tickets don’t automatically come to me?

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* Question received by email and shared here for the benefit of our users.

[Support Team]

Re: Default manager for tickets submitted by customer via Web

Answer


Under Tools > Options > Tickets (Admin) tab you have the option to set a default Ticket Manager for new Tickets and to select whether that person is to be assigned to any new ticket opened by a customer or that it will be assigned to the Account Manager instead.