Web access view

[Support Team]

RangerMSP User Question*

We'd like our customers see a summary table that just has one line per ticket, with the "description" column replaced with just the subject line. Is it possible?


--
* Question received by email and shared here for the benefit of our users.

[Support Team]

Re: Web access view

Answer

By default Customers see the entire Ticket description in the list of Tickets in the Customer Web portal, however, you can change that so in Tickets list view it will only display only the first X characters from the Ticket description field.

Visit Tools > Options > Web Interface tab, scroll down and perform the change.

Then RESTART RangerMSP Web Interface service on your server.