Change ticket layout

[Support Team]

RangerMSP User Question*

Can we change the ticket template layout when printing the ticket? for example add a 2nd customer phone number
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* Question received by email and shared here for the benefit of our users.

[Support Team]

Re: Change ticket layout

Answer

Ticket printed forms are customizable. In short - you copy the form that you currently use and then customize it using the built-in Report Designer tool.

For detailed information on customizing reports, please use the links below.

* Reports Designer User Guide
* Reports FAQ