Reoccurring ticket

[Support Team]

RangerMSP User Question*

Is there a way to set up a reoccurring ticket in RangerMSP?


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* Question received by email and shared here for the benefit of our users.

[Support Team]

Re: Reoccurring ticket

Answer

You can create a recurring Task for preventive maintenance which can then be easily converted into a Ticket (right click the Task when it's due) although it can't be automatically converted into a new Ticket.

[lpopejoy]

Re: Reoccurring ticket

How could I make one to happen every year? Every quarter?

[Support Team]

Re: Reoccurring ticket

When creating the Task you can set it as "Recurring" (using the check box) and on save you will be prompted to set the recurrence. You can also define reminder/s for the Task.