Trying to fetch ticket creation date via API

[JVB1993]

We're using the C# programming api to fetch tickets. There's one field that seems to be missing, and it's a big one: Ticket creation date. We are able to fetch the date the ticket was last updated, which is great, but for audit purposes, we'd like to grab the ticket creation date if at all possible. Has anyone been able to do this successfully yet?

[Support Team]

Re: Trying to fetch ticket creation date via API

Thank you for posting this.

You should be able to retrieve Ticket creation date by fetching the field by its internal ID and unlike like accessing an the ticket object property.

Check the C# documentation for the GetFieldValue function.

The ticket creation date field ID is: FLDTKTCREATEDATE

Hope this helps.

[JVB1993]

Re: Trying to fetch ticket creation date via API

This works! thank you!

[JVB1993]

Re: Trying to fetch ticket creation date via API

Another quick question - what about labels?

[Support Team]

Re: Trying to fetch ticket creation date via API

The API for labels hasn't been exposed yet. We will probably include it in the future. Thanks for asking.

[JVB1993]

Re: Trying to fetch ticket creation date via API

Alrighty, thanks!