Hi guys,
I wouldnt even know where to start to programatically talk to CommitCRM, but this is what I am wanting to do.
We predominatly use labels to illustrate the ticket status, particularly "waiting on customer". What I want to be be able to do is run a script against open tickets looking for an external update time that has changed since the last time the script was run and the changing the ticket label.
What we do is mark a ticket as "waiting on customer". It would be great if when an external update has been received, we can remove that label and perhaps replace it with "Ticket Updated by Customer" or something.
Any guidance greatly appreciated.
I wouldnt even know where to start to programatically talk to CommitCRM, but this is what I am wanting to do.
We predominatly use labels to illustrate the ticket status, particularly "waiting on customer". What I want to be be able to do is run a script against open tickets looking for an external update time that has changed since the last time the script was run and the changing the ticket label.
What we do is mark a ticket as "waiting on customer". It would be great if when an external update has been received, we can remove that label and perhaps replace it with "Ticket Updated by Customer" or something.
Any guidance greatly appreciated.
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