GFI not sending alerts to CommitCRM

[wsandwith]

I have the API and such setup I was able to import the assets and customers and tie them to my customer list in CommitCRM, but I am not getting any of the GFI alerts showing up in my tickets.

Any suggestions?

Wendell

[wsandwith]

Re: GFI not sending alerts to commit

Also there is nothing in my RMM event log it is empty

[wsandwith]

Re: GFI not sending alerts to commit

There is a UserLog_CmtGFIMAXLink that has entries like:

************************************************** *
************************************************** *
ERROR (DLL v.1.1.6200.0 ThredID: 1532; 01/29/2015 22:35:59): invalid document structure
while parsing:
Login failed
Stack>
void __thiscall Operations::CreateNewTickets(class ErrorInfo &)
unsigned long __stdcall WorkerThread::MainLoop(void *)
parameter 1: 00000000


************************************************** *
************************************************** *
ERROR (DLL v.1.1.6200.0 ThredID: 1532; 01/29/2015 22:36:00): invalid document structure
while parsing:
Login failed
Stack>
void __thiscall Operations::CheckForResolvedTickets(class ErrorInfo &)
unsigned long __stdcall WorkerThread::MainLoop(void *)
parameter 1: 00000000


************************************************** *
************************************************** *
ERROR (DLL v.1.1.6200.0 ThredID: 1532; 01/29/2015 22:37:59): invalid document structure
while parsing:
Login failed
Stack>
void __thiscall Operations::CreateNewTickets(class ErrorInfo &)
unsigned long __stdcall WorkerThread::MainLoop(void *)
parameter 1: 00000000

Not sure if that is a clue?

[wsandwith]

Re: GFI not sending alerts to commit

I am a tard! I changed the API and forgot to enter it into he config file....

Feel free to kill me and my thread!