Possible to complete a ticket by email

[itognet]

Hi,

Is it possible to complete a ticky by email?

F.x. by adding this in the message or subject:
**COMPLETE**

[Support Team]

Re: Possible to complete a ticket by email

Completing a ticket may require completing related tasks, logging charges, etc. and therefore closing it 'blindly' by email is not currently an option. That may be useful though and we'll look into it, it should not conflict with rules set for closing tickets under Tools > Options > Tickets (Admin) tab.