Listing parts on Tickets

[wsandwith]

is there a way to have the required parts listed on the ticket so when a tech is dispatched he will see the list of parts on the work order/ ticket?

[Support Team]

Re: Listing parts on Tickets

Thank you for posting this.

Required parts can be added as Product Charges under the Ticket that are printed on 'Technician Service Form including Charges'.
Alternatively you can use To-Dos to enter such parts.
To-Dos are visible for techs from both the application and the Web Interface. Viewing Charges - that depends on user privileges.

Hope this helps.

[wsandwith]

Re: Listing parts on Tickets

Thank you! Not sure why I did not see that...