Internal Notes

[Support Team]

RangerMSP User Question*

Where do you keep the internal company notes on tickets, quotes and contracts and such where the customer cannot see them in the Web portal / ticket information / contract / quote information?

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* Question received by email and shared here for the benefit of our users.

[Support Team]

Re: Internal Notes

Answer

You can use the Notes tab of a Ticket or Account, alternatively, and somewhat better though depending on your actual work flow, you can add History Notes under the History tab. Such notes will be also be displayed under the Preview tab.
NOTE: The system lets you configure it to customers to see such History Notes - this depends on the Web user Privileges Group

Hope this helps.