"Ticket Update" emails

[lpopejoy]

I like the fact that we can get updates when a ticket is updated.

However, these emails aren't nearly as useful as they could be. We need to know WHAT was updated? What triggered the email to be sent? A notes field change? What was the old value, and what was the changed value? That's what I would like to be able to tell! That would make these emails MUCH more useful.

[Support Team]

Re: "Ticket Update" emails

Noted thanks (we already have part of such a feedback logged, we'll add the rest).