Error saving History Note

[adent-ctc]

Hi

When trying to save a history Note, one of our employees gets an error message
"Error saving History Note. Try Again."

After pressing OK to clear the error message, if the Employee name is changed in the History Note, the History Note can be saved without an error occuring.

does anyone know how I can please fix this problem?

Regards

Andrew

[hayden]

Re: Error saving History Note

Use to happen when another staff member had the history note open

[Support Team]

Re: Error saving History Note

It might happen if the employee is trying to add or edit a History Note of another employee, but has no permissions to do that.
You can check the permissions under File > User and Privileges > Privileges and verify that the permission Other Employees' History Notes is selected.

Hope this helps.

[adent-ctc]

Re: Error saving History Note

I looked at those privilege settings and they are as suggested. The problem still occurs.
We only have 2 users and both are have Sys Admin and Full privilege settings.

[Support Team]

Re: Error saving History Note

Thank you for posting this. Please use the Help > Technical Support menu in RangerMSP to email us your RangerMSP log files with Outlook for review. More information about this error is hopefully logged there. Thanks!