Email updates are sent to all employees

[Support Team]

RangerMSP User Question*


When we create a new ticket every employee on the RangerMSP get an email update and not just the person who the ticket belongs to, is there a setup I did wrong?
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* Question received by email and shared here for the benefit of our users.

[Support Team]

Re: Email updates are sent to all employees

Answer


This depends on each user personal alerting settings.

Ask the relevant users to log in, visit Tools > Options > Alerts tab and set the option 'Tickets - Opened' to OFF:




Hope this helps.