Display tickets only on Customer Web Portal

[Support Team]

RangerMSP User Question*

How to hide everything and only display tickets for customer Web users?

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* Question received by email and shared here for the benefit of our users.

[Support Team]

Re: Display tickets only on Customer Web Portal

Answer

You can create a new privilege group for Customer Web Users from File > Users & Privileges > Customer Privileges – For Web Users and remove all permissions except for Tickets.

Note: RESTART the RangerMSP Web Interface service on your server after performing such changes in order for the changes to affect immediately (unlike with a small delay).

Done!

[DeeNZ1]

Re: Display tickets only on Customer Web Portal

Do you have video tutorials for customers - step by step how to create a ticket in web interface?

[Support Team]

Re: Display tickets only on Customer Web Portal

We have one, however, it shows the Web interface in its previous design and therefore it is currently less useful to end customers. We will take a note on this. Thanks!