CommitWebInterface and downloading of Documents

[centurion]

Greetings

Using CommitWebInterface we are able to download documents which have been attached to customer records via the "Copy File" method.

Is there a way for web-users to download documents which use the "Link File" method of attaching documents to a customer record? Obviously the Link method means the files are not local to the actual commit server, however the commit server can see these files via a mapped network drive just fine.

[Support Team]

Re: RangerMSPWebInterface and downloading of Documents

Yes, as long as the Web interface has access to these files, whether it runs with IIS or as a stand alone Windows service, AND - you configured the right mapping that translates the network path to the local path on how the server sees it, then it should work.

Notes:

The Web interface does not see mapped drives like you see them when logging into the server. The Web interface, either as IIS or a service, runs in a different, separate, context.
So - you should verify that the context/user it runs under CAN actually access the network (and that's not always the case, and actually in most cases it isn't) - e.g. that it has all required access rights and permisions.

Second, the folder mapping/s should probably use UNC path unlike using mapped drives that aren't usually translated in the service/IIS context.
Also, when using UNC paths as the local side - it would be ideal to use IP based names and not a machine names to eliminate DNS translations in this context.
Click to learn all about folder mapping for the Web interface.

Hope this helps.