Ticket Closing Survey

[nattivillin]

When tickets I have open with my vendors are closed, i often get a little survey in the closing ticket email that says Good, i'm happy or bad, i'm unhappy.

Is there a way to add something like that to commit?

[lpopejoy]

Re: Ticket Closing Survey

Just add a link to your survey page in the ticket completed email. Would that work?

[nattivillin]

Re: Ticket Closing Survey

We tried that. I couldn't find a way to link the survey to the closet ticket without forcing the customer to enter the ticket number.

[Support Team]

Re: Ticket Closing Survey

When customizing the Email Template and typing in the URL that will point to your survey app - embed the Ticket # as a URL parameter.

Note, however, that the survey tools that you use must support receiving URL parameters. Most do.