hi all
we have the alerts add-on, the email connector add-on as well as the web add-on. unfortunately, the way we are structured, we are not using the facilities as we should.
at present, clients are emailing techs directly for support request and the techs will manually create the tickets in CommitCRM. its a drag but it keeps CommitCRM nice and clean. all communications are kept away from the client
we recently got into a situation and we would like to seek advice from the community
we are considering opening up CommitCRM to allow clients to create tickets via email directly on CommitCRM. are there any potential pitsfalls to look out for?
we have the alerts add-on, the email connector add-on as well as the web add-on. unfortunately, the way we are structured, we are not using the facilities as we should.
at present, clients are emailing techs directly for support request and the techs will manually create the tickets in CommitCRM. its a drag but it keeps CommitCRM nice and clean. all communications are kept away from the client
we recently got into a situation and we would like to seek advice from the community
we are considering opening up CommitCRM to allow clients to create tickets via email directly on CommitCRM. are there any potential pitsfalls to look out for?
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