Labels - How are you using them?

[AN-Tech]

We haven't really done to much with labels with the exception of marking VIP contacts or customers. If you are using them please share some of the ways you are taking advantage of them?

Thanks in advance

[EBS Networks]

Re: Labels - How are you using them?

Type of ticket or status, Billable, Contract, In House, Needs Charges, Non Billable, Warranty, Scheduled, Today, Tonight. Anything to catch the eye and get the job done.

[brainstormcomp]

Re: Labels - How are you using them?

Is there a way to have the labels applied when the status is changed? Ie- once it is set to 'waiting for billing' etc it automatically is labeled with a color? The way I read your response it sounds like that is what you are doing- just wondering if you are manually applying the label or not-

[aaspeer]

Re: Labels - How are you using them?

The thought of having labels auto-applied based on status would be awesome. +1 from me!

[EBS Networks]

Re: Labels - How are you using them?

We do auto set the tickets that come in automatically from out ticketing system as to the type of customer they are (Contact, Billable) All other labels are set manually.

[nattivillin]

Re: Labels - How are you using them?

I would like like them to go with the status change as well. We mostly use them to categorize the type of contact the customer has, or what team is handling the issue.

Most commercial tickets have 2 labels > MSP + Tier II or ITS + Tier III, etc.

[Support Team]

Re: Labels - How are you using them?

Thank you for posting this and for your feedback.

Currently for this specific case labels are not automatically applied and you should apply them from the Labels picker drop down on the toolbar or by dragging the ticket from the list and 'dropping' it on the relevant labels in the Labels pane located on the left side. We will take a note of this request.

Labels can be applied automatically to Tickets created for Accounts, Contracts or Assets that have default labels set for them (e.g. you configure such default labels at the account, contract or asset levels and they are applied for new tickets created for these automatically).

Hope this helps and thanks for asking.