Assigning multiple employees to a ticket

[sush10]

Can you assign a ticket to more than one employee?

[Support Team]

Re: Assigning multiple employees to a ticket

Thank you for posting this.

Ticket can be assigned only to one employee (manager).
Other employees can edit the Ticket, add Charges, History Notes etc for the Ticket - based on their permissions.

In cases where other employees are involved in the Ticket you can add Tasks under the Ticket and assign each Task to a different employee, and yet - there is only one person, the Ticket Manager, that is responsible for the Ticket.

Hope this helps.

[aaspeer]

Re: Assigning multiple employees to a ticket

This a feature we would love to see added. The fact is, these days multiple people work on tickets and should be able to be 'assigned' to it.

[Support Team]

Re: Assigning multiple employees to a ticket

Thank you. Noted.

[nattivillin]

Re: Assigning multiple employees to a ticket

A way to assign multiple people would be nice. Now we just use the notes to track who is involved with the ticket.

[bdbrower]

Re: Assigning multiple employees to a ticket

+1

[Project3IT]

Re: Assigning multiple employees to a ticket

we track this by the charges.. each employee who works on a ticket adds in a charge for work they perform which shows us which techs have worked on which tickets.

[Robfnz]

Re: Assigning multiple employees to a ticket

I would like to see this ability too - would be very useful so the ticket appears in the queue of all techs working on it.

Also would be good to have a way for everyone to see new unassigned jobs in their queue.