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CommitCRM rounds cents wrong when there is Sales tax

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    CommitCRM rounds cents wrong when there is Sales tax

    I discovered a bug in your sales tax calculations
    I use WA State Sales tax of 7.9%

    Here is an example of the rounding error from CommitCRM
    The item total is $65
    WA State Tax 7.9% $5.13
    Total $70.13

    Using a Sharp Elsimate EL-334T calculator with +TAX and -TAX buttons
    http://www.sharpusa.com/ForBusiness/...s/EL334TB.aspx
    The item total is $65
    WA State Tax 7.9% $5.135
    Total $70.135
    The customer will pay $70.14

    65 X 1.079 = 5.135
    65 + 5.135 = 70.135
    The correct total for the customer is $70.14

    We only really display pennies, so with proper rounding, here is the corrected calculation that CommitCRM should display:
    The item total is $65
    WA State Tax 7.9% $5.14
    Total $70.14

    CommitCRM is causing me to undercharge some customers by a penny. Your programming error only happens when the total has a 5 in the third digit past the decimal point. In computer programming, you are supposed to round up to the next penny when you have .005 cents

    Rounding to the Nearest Cent
    https://www.youtube.com/watch?v=a7No6d2NMx4

    Please have you programmers fix this bug
    Re: RangerMSP rounds cents wrong when there is Sales tax

    Thank you for posting this.

    We checked the sample you provided and could not reproduce the same calculation. We can confirm that rounding in RangerMSP is performed exactly as you expected it to be, i.e. $70.135 are rounded to $70.14 - you can see a sample Quote with total and tax you listed.

    In case we missed anything, please let us know where exactly you found such incorrect calculations and attach a screenshot. You can also contact us directly by email (support @) and reveal any real financial statements.

    Hope this helps.

    Comment

      Re: CommitCRM rounds cents wrong when there is Sales tax

      I see the incorrect total only on the "Technician Service Form Including Charges1" form that I print. Other places in the program are correct.

      How do I attach the screenshot? I cannot find any attach button when posting

      Comment

        Re: RangerMSP rounds cents wrong when there is Sales tax

        It looks fine for us here. Please email the sample directly to us for review. Thanks.

        Comment

          Re: CommitCRM rounds cents wrong when there is Sales tax

          OK I sent it by email, thanks

          Comment

            Re: CommitCRM rounds cents wrong when there is Sales tax

            I'm not sure if this has any bearing or not but I have had issues with totals in CommitCRM not matching totals in Quickbooks. It's been years since I looked into it and I have just moved to make sure the customer is working off of the amount in QB since that is what needs to be paid.

            I believe it came down to being related to either CommitCRM or QB calculating the sales tax individually per item then totaling each of those as the sales tax amount. The other way of doing this is to add up the price of all of the items and calculate the sales tax one time based on that total.

            I'm not sure which system did what but I believe that's where my problem came from. It would be nice not to have to have that problem though.

            Comment

              Re: CommitCRM rounds cents wrong when there is Sales tax

              I have narrowed down the problem and exactly how to reproduce it. Email support has examined my claim, then confirmed this is a bug and said they will work on a fix.

              I can reproduce it with the system report "Technician Service Form Including Charges1"

              I find that the problem only happens when there are multiple items on the system report "Technician Service Form Including Charges1"

              Try this to duplicate the problem:
              Set tax to 7.9%

              If I select $65 labor and no parts the total comes out correct $70.14
              If I select one $65 part and no labor the total comes out correct $70.14
              If I select one $30 part and one $35 part the total comes out one
              penny short $70.13
              If I select one $30 labor and one $35 part the total comes out one
              penny short $70.13

              Also I can reproduce it with a $170 labor charge and a $35 labor charge.
              The totals are $221.20 but the "Technician Service Form Including Charges1" show $221.19

              Other forms like quotes and quick totals shown in the program seem to be fine.

              Comment

                Re: CommitCRM rounds cents wrong when there is Sales tax

                Looks like I can duplicate it with a single charge item (Labor, expense or part).

                Charge of $25.00 and a sales tax rate of 5.1% should give a total of $26.28

                Technician Service Form Including Charges1 shows the following.....
                Charge $25.00
                Tax (5.1%) $1.27
                Total $26.27

                The tax should calculate to $1.275 and round up to $1.28 but doesn't on this form.

                The Show Listed Charge Totals button on the ticket does correctly round the sales tax and give a correct total but the techs print out the form and thats what the customer signs off on and typically pays off of.

                Comment

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