Global Search

[Support Team]

RangerMSP User Question*

Is there a way to do a general search in RangerMSP? We have some text that may be present in a history note / ticket resolution or knowledge base articles.


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* Question received by email and shared here for the benefit of our users.

[Support Team]

Re: Global Search

Answer



Yes! Starting with RangerMSP 10 it is possible to perform a "Google-like" search on your entire RangerMSP database and find various records by keywords. See below:

[nattivillin]

Re: Global Search

Can we increase the default time period for global search?

[Support Team]

Re: Global Search

It is fixed. For what it is worth - it's larger for SQL based systems, though the number is still fixed. Noted. Thanks for asking.

[nattivillin]

Re: Global Search

It has to be a setting somewhere we can change to make it larger.....

[nattivillin]

Re: Global Search

3 years later, how do we make the default 90 days?

Since we have SQl and it is "fixed" at 30 days, are non SQL people stuck with only 10 days by default?

[Support Team]

Re: Global Search

Thank you for posting this.

Actually, the default Global Search settings for the SQL mode is now 60 days and for the now-SQL it's now 30 days.

Although this value cannot be changed from the application interface, we have just emailed you a patch that will increase it to 90 days.

Hope this helps.

[nattivillin]

Re: Global Search

Our said something like "searching last 30 days".

Most of our projects are wrapped up in 90 days so this will save us a few mouse clicks, thanks!