QB Pro 2014 Error administrator

[dcstek]

I have Quickbooks Pro 2014 and have been working normally until I had to replace my workstation. After all software was installed, commitcrm and quickbooks I keep getting the following error: "Please close all applications, log off and log back in again as an administrator."
I am a domain admin and UAC is off. Please help

[Support Team]

Re: QB Pro 2014 Error administrator

It's hard to tell exactly what's causing it and we may need review the log files to learn about the exact error code, in any case please try the following first:

Verify that RangerMSP and QuickBooks are using the exact same path for company file. So if one use a drive letter and the other UNC, even if both are pointing to the same file, QuickBooks consider them to be different.

Also note that in case the path contains mapped drive, I'd recommend to change it to UNC path in both applications.

In order to change the company file path in RangerMSP you should go to Tools > Options > QuickBooks tab > click 'Change Company' button > follow the wizard and select 'the SAME company file in another location' when prompted.

Hope this helps.

[dcstek]

Re: QB Pro 2014 Error administrator

The CommitCRM path is UNC but the QB was mapped drive. I changed it so both are UNC.
I need to add that my office manager has no issues nor does she get the same error, it works fine.

[dcstek]

Re: QB Pro 2014 Error administrator

UPDATE:
After a reboot, I still get the same error.
When trying to set the path in options/quickbooks I also get the error. Any help will be appreciated.

[Support Team]

Re: QB Pro 2014 Error administrator

Thank you for the update. As it worked it means that this is indeed the root cause here. Please verify again how QuickBooks accesses the company file versus how RangerMSP is. If needed email us the screenshot, but it should work. Thanks!

[dcstek]

Re: QB Pro 2014 Error administrator

I will email support with screenshots.

[dcstek]

Re: QB Pro 2014 Error administrator

I fixed it myself after running the file QBFC7_0Installer in the \CommitCRM\ThirdParty\QuickBooks
Thanks for the help