I almost tried to CC the tech i wanted on the ticket.....lol
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aaspeer
188
Re: CommitCRM email connector advice
We purchased a separate user license just to call it Queue, which all inbound emails are assigned to. the Queue user is assigned to a group email address so we all get notified of new queue tickets, then we assign as needed. This method has worked for us for a few years now.
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nattivillin
1146
Re: CommitCRM email connector advice
We have the same thing, a license for a user called dispatch. instead of separate emails going to everybody, we send them to the shared mailbox that we all use.
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