Not able to Download signed pdf

[KarinC]

Hi, when I log into the portal and use the digital signature feature the download of the pdf never occurs - it just hangs. It worked first thing this morning but I have not ben able to download anything since. Is there a known problem with the download? I hav etried on a Tablet and a PC.

Thanks

[Support Team]

Re: Not able to Download signed pdf

Nope, this is not a known issue and it should work with your PC or Tablet.
Do you use a customize Ticket form/template or a system?
Does it happen to any Ticket or only to a specific one?
Also - did you try to restart IIS - or - RangerMSP Web Interface service (the one you use) and see whether this helps? If not, please do.

In case the issue persists please zip the content of your RangerMSP\Logs folder and email the zipped file back to us for analysis (email it to support@).

Hope this helps.

[KarinC]

Re: Not able to Download signed pdf

Thanks I will try those things.

initially I tried to run a customised report, but it is not working on any report/ticket.

[Support Team]

Re: Not able to Download signed pdf

Please try to restart as explained and see whether it helps, in case it does not email us the log files. Thanks.

[KarinC]

Re: Not able to Download signed pdf

Hi again, Restarting fixed the problem thanks