Continuum Ticket status - update within Commit?

[scoplin]

I know how to assign a ticket to the NOC/Helpdesk from within the CommitCRM software, but how can we change a Continuum ticket status from Approval Needed to Approved from within CommitCRM or see the current Continuum status?

[Support Team]

Re: Continuum Ticket status - update within RangerMSP?

All updates from Continuum about the ticket, including ticket status updates, are downloaded to RangerMSP and automatically logged as History Notes that can be viewed under a Ticket Resolution/History tab. This provides you with a nice update-stream of all related updates. When it comes to Ticket approvals, this should currently be done in Continuum's portal directly.

Hope this helps.

[scoplin]

Re: Continuum Ticket status - update within Commit?

Thanks! That helps me to know I wasn't missing any windows.

Is there any plans to be able to change Continuum statuses from within CommitCRM? If not, can this be added as a feature request?

[Support Team]

Re: Continuum Ticket status - update within RangerMSP?

Sure, we will add your request for changing ticket status in Continuum from withing RangerMSP. Thanks.