Sorry if this is in the documentation, my search wasn't able to find it.
If a client replies back to a closed ticket via email, how can we get the ticket status to change out of completed?
I just tested from my own gmail and it put the reply in the ticket, but the status stayed closed. This makes it possible for us to miss a client saying an issue is not resolved.
If a client replies back to a closed ticket via email, how can we get the ticket status to change out of completed?
I just tested from my own gmail and it put the reply in the ticket, but the status stayed closed. This makes it possible for us to miss a client saying an issue is not resolved.
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