It is now easier than ever to re-assign a ticket directly from the Tickets List as well as from the Ticket details page. This is true for both when using a remote PC/Mac as well as when connecting to RangerMSP using your mobile device.
Assign Ticket to another employee using your mobile device:
Assign Ticket to another employee using a remote PC/Mac:
Assign Ticket to another employee using a remote PC/Mac: